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May 2024
27m 9s

The Importance of Trust for Managing Thr...

HBR Presents / Brian Kenny
About this episode
In March 2020, Twiddy & Company, a family-owned vacation rental company known for hospitality rooted in personal interactions, needed to adjust to contactless, remote customer service. With the upcoming vacation season thrown into chaos by the COVID-19 pandemic, president Clark Twiddy had a responsibility to the company’s network of homeowners who rented the ... Show More
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