In March 2020, Twiddy & Company, a family-owned vacation rental company known for hospitality rooted in personal interactions, needed to adjust to contactless, remote customer service. With the upcoming vacation season thrown into chaos by the COVID-19 pandemic, president Clark Twiddy had a responsibility to the company’s network of homeowners who rented the ... Show More
Jul 8
At Booking.com, Innovation Means Constant Failure (Summer Repeat)
During a busy travel season, digital travel platform Booking.com tried a risky experiment that meant changing the site’s landing page. Then CEO Gillian Tans made the decision to lean into the company’s “test everything” culture—even if it meant failure. In this episode from 2019, ... Show More
26m 41s
Jun 24
Ensuring Boston Ballet Stays Relevant
Ming Min Hui, executive director of Boston Ballet, is unique in her field. As a young, Asian American woman with a HBS MBA and a background in finance, she focuses on ensuring the ballet company stays true to its art form and still relevant to its times. Hui had worked for eight ... Show More
30m 59s
Feb 2023
319: Harvard's Sandra Sucher, What is the foundation of trust? (Strategy Skills classics)
For this episode, let's revisit a Strategy Skills classic where we interview the coauthor of The Power of Trust, Sandra Sucher. In this book, Sandra Sucher and Shalene Gupta examine the economic impact of trust and the science behind it and conclusively prove that trust is built ... Show More
1h 18m
Jul 2023
361: Former McKinsey Consultant Darryl Stickel — Building Trust With Consulting Clients, Testing Trust Deficit Within Your Team, Sharpening Trust as a Skill, The Most Effective Levers You Can Pull To
Welcome to Strategy Skills episode 361, an interview with the author of Building Trust: Exceptional Leadership in an Uncertain World, Darryl Stickel. In his book, Darryl outlines his groundbreaking Trust Unlimited blueprint for building trust. Stickel moves away from the traditio ... Show More
52m 26s
Oct 2023
Vada Manager | Leadership lessons from a career of service
For Vada Manager, everything comes back to relationships. Throughout a career serving on countless Boards of Directors and advising everyone from Nelson Mandela to Nike founder Phil Knight to the New York Yankees’ George Steinbrenner, Manager has accumulated more than 14,000 cont ... Show More
42m 43s
Jun 2020
How I Built Resilience: Live with Melanie Perkins and Bill Creelman
This week, the online design platform Canva closed a new round of funding, bringing the company's valuation to $6 billion. Founder Melanie Perkins is also focused on helping her employees work from home, while supporting more than 30 million users worldwide. Also: Spindrift can't ... Show More
27m 23s
Nov 2022
Creating Loyal Customers with Shep Hyken
For the first ever episode, host Lauren DeSouza is joined by Shep Hyken, the Chief Amazement Officer for Shepard Presentations, LLC. Shep is an experienced speaker and an international authority on all things customer service, customer experience and loyalty in business. He is th ... Show More
30m 47s
Mar 2024
Pivoting Your CEO Role with Stefani Reinold and Lindsay Stenovec
Welcome to the Pursuing Private Practice podcast! This is our last episode of Season 2. Season 3 will be back in 2025! In the meantime, visit our website, check out our programs, Business School and EXPAND, and make sure you're on our email list to stay tuned about upcoming event ... Show More
51m 57s
Oct 2023
The Entrepreneurial Mindset
Welcome back to another exciting episode of "Accelerate Your Business Growth"! In today's episode, we have two incredible guests joining us: Shelly Lefkoe, the cofounder and CEO of the Lefkoe Institute, and Vaughn Yepremian, the founder of Yepremian Law Firm. We are diving deep i ... Show More
37m 36s
Oct 2022
THE WIRE: Staying true to your business vision
Stepping out of one’s comfort zone is a risk that most people won’t take, but for Fiona Nichols, doing so led her to what she’s been looking for: her own vision of success. The director of the newly launched business, The Property Associates, sits down with Grace Ormsby and Sadha ... Show More
34m 21s