Michael is CX* thought leader and creator of the CX Excellence Framework used by organisations around the world. Michael spent over a decade in the USA working with GE Health on their world-wide Patient Experience programme. He also worked with USA brands such as Harley Davidson, IBM, Microsoft, MBNA, Citibank, FAO Schwartz, American Airlines, Dell, HP and ... Show More
Jun 3
Ending Audit Fatigue with Charlotte Bradley CQP MCQI
Charlotte Bradley CQP MCQI started her career as a Document Controller in a Civil Engineering company. This was the first time she had heard of Quality and ISO.Charlotte then moved on to a new workplace, BT, where she learnt about other ISO Standards such as ISO 22301, ISO 27001, ... Show More
22m 12s
Jul 2021
Industries in Transition: Introducing Climate Impact X
In May 2021, together with DBS Bank, the Singapore Exchange (SGX) and Temasek, we announced our intention to take climate action through a joint venture called Climate Impact X (CIX). CIX aims to be a global exchange and marketplace for high-quality carbon credits and will levera ... Show More
29m 24s
May 2023
158. Seven mindsets and practices for new CFOs
Congratulations, you’re a new CFO—now hit the ground running with these seven key mindsets and practices that effective CFOs adopt from day one. Joining Sean for this episode is Andy West, the global co-leader of McKinsey's Strategy and Corporate Finance Practice, Ankur Agrawal, ... Show More
49m 40s
Jan 2024
Cisco’s Kelly Jones on making hybrid work successful
Kelly Jones, chief people officer at Cisco, talks about how the company makes hybrid work successful for all teams -- and how you can do the same.
Hear new research on the impact of return-to-office mandates, and the five questions people managers at Cisco ask in every check-in.
... Show More
3h 19m
Feb 2022
The startup playbook for expanding internationally — Advice from Faire CEO Max Rhodes
Today’s episode is with Max Rhodes, the co-founder and CEO of Faire, an online wholesale marketplace that connects independent retailers and brands.
Prior to starting Faire in 2017, Max spent several years at Square, where he was a founding member of Square Capital, the first pro ... Show More
1 h