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Jul 2017
57m 26s

Utilities Customer Engagement: Looking B...

Bonnie D. Graham
About this episode
The buzz: “A friend contacted a local utility district to get water connected to his new house.. how he could electronically make his request. He could not” (Nathaniel Sheik, SoftSmiths). Utility customers today are smarter and more demanding than ever. Why? The emerging “energy prosumer” brings new levels of awareness and concerns about environmental and en ... Show More
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Nov 2017
Encore: Blockchain and Utilities: And The Impact, Please?
The buzz: “Consumers do not necessarily want to know how blockchain, specifically, benefits them. They just want to know that their power will stay on regardless of who it comes from and … the correct amount of electricity used was billed” (Seyi Fabode). Blockchain is a potential ... Show More
58m 16s
Nov 2017
Encore: New Technology and the Future of the Future Utility
The buzz: “Consumers are not very tied with their utilities because they have very little interaction” [Abhay Gupta, Bidgely). In-memory computing, Artificial Intelligence, Machine Learning, Distributed Energy, oh my! Utilities can choose to embrace and take advantage of new oppo ... Show More
56m 41s
Aug 2017
New Technology and the Future of the Future Utility
The buzz: “Consumers are not very tied with their utilities because they have very little interaction” [Abhay Gupta, Bidgely). In-memory computing, Artificial Intelligence, Machine Learning, Distributed Energy, oh my! Utilities can choose to embrace and take advantage of new oppo ... Show More
56m 41s
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