In the ICU, each patient has a team of professionals on-hand to work with family to promote their well-being. While in-person communication is always best, what happens when that’s not an option – at all? Dr. Adi Gerblich talks about how the ICU at Cleveland Clinic Hillcrest Hospital pioneered virtual ICU rounding years before COVID made it necessary for everyone to go virtual. Hear about the hurdles surpassed, lessons learned and connecting with family members.