logo
episode-header-image
Nov 2023
33m 47s

1845: Crafting A Patient Experience

Mark Costes
About this episode

On today's episode, we have Dr. Ben Kacos, a standout member of the Dental Success Institute (DSI) and a Black Belt coach hailing from Shreveport, Louisiana. Dr. Kacos shares his journey of significant growth in the dental industry and delves into his upcoming live training session in Scottsdale, Arizona. This session will cover critical areas such as treatment planning, case acceptance, and marketing—areas where Dr. Kacos has demonstrated exceptional proficiency as he expanded his practice from modest beginnings to a substantial enterprise.

In this episode, Dr. Ben Kacos shares his insights on the transformative impact of sedation dentistry on both patient experience and practice growth. He discusses the dedication required to obtain an IV sedation license and its value as a differentiator for dental practices. Dr. Kacos stresses the importance of a proactive and affirming patient interaction, starting right from the initial phone call to ensure a 'yes' culture within the practice. He details how a choreographed approach to patient care, from ambiance to staff training, primes patients for a positive reception to treatment recommendations. Moreover, Dr. Kacos highlights the effectiveness of empowering staff to handle diagnostics and treatment discussions, which streamlines the case presentation process and boosts patient case acceptance. His upcoming live training promises to delve into these practices in more detail, offering attendees a comprehensive strategy to refine their approach to case presentation and marketing, with the goal of driving substantial practice growth.

Listeners can dive deeper into Dr. Kacos's strategies by attending his live training. For more information, reach out at admin@peakdentalresources.com and don't miss the opportunity to revolutionize your practice.

EPISODE RESOURCES

Up next
Today
2355: Balancing Growth and Simplicity in a Multi-Practice Journey
On today’s episode, Dr. Mark Costes sits down with newly minted Black Belt Coach Dr. Karley Schneider, a dynamic dentist and entrepreneur based in Tucson, Arizona. Dr. Schneider shares her journey from dental school to acquiring three practices and ultimately deciding to simplify ... Show More
52m 45s
Yesterday
2354: How a Guinness World Record Launched a Dental Marketing Empire
On today’s episode, Dr. Mark Costes is joined by the energetic and insightful Minal Sampat—best-selling author, marketing strategist, dental hygienist, and founder of the wildly popular CE on the Beach. After reconnecting at a recent event in Philadelphia, Dr. Costes realized Min ... Show More
51m 51s
Oct 8
2353: Behind the Scenes of Dentistry and Reality Television
On today’s episode, Dr. Mark Costes sits down with Dr. Randy Houska, a general dentist from South Dakota and one of the original co-founders of the Voices of Dentistry. Live from the VOD Lite event in Gilbert, Arizona, the two dive into Dr. Houska’s unique journey—from nearly fou ... Show More
24m 46s
Recommended Episodes
Feb 2022
Ep. 47 Mavericks as Innovators: How Daring Leads to Discovery with Dr. Michael Rutter
Pediatric airway surgeon Dr. Michael Rutter and I discuss risk-taking and effective market analysis in entrepreneurship. In the operating room, Dr. Rutter cultivates a congenial OR environment and often seeks ideas from other team members with different areas of expertise. These ... Show More
1h 19m
Feb 2024
Ep. 160 What I Wish I Knew My 1st Year Out in Practice with Dr. Christopher Gentile
In this episode, hosts Dr. Ashley Agan and Dr. Gopi Shah discuss the transition from residency to private practice with Dr. Christopher Gentile of Northeast Atlanta ENT. First, Dr. Gentile briefly describes his career journey from medical school to private practice. Shedding ligh ... Show More
41m 26s
Oct 2023
Ep. 134 The Tympa Health Journey: From Clinical Challenge to Tech Solution with Dr. Krishan Ramdoo
In this episode, Dr. Gopi Shah interviews Dr. Krishan Ramdoo, CEO and founder of TympaHealth, a London-based startup that has developed an all-in-one device for hearing health assessment which incorporates otoscopy and microsuction functionalities. --- SHOW NOTES Krishan is an EN ... Show More
42m 12s
Mar 2024
Ortho Finance 09- How to Find a Job w/ Dr. Geraci
Dr. Gaspere C. (Gus) Geraci joins us in this episode as we embark on an exciting journey to unravel the mysteries of finding the perfect job for healthcare practitioners. Whether you're a recent medical school graduate, undergoing fellowship, or a seasoned practitioner looking fo ... Show More
45m 12s
May 2023
#253 - Stress Free Dentistry With Dr. Eric Block
In this episode, Dr. Tarryn MacCarthy is joined by Dr. Eric Block, Co-founder of the International Academy of Dental Life Coaches, or IADLC.com, to discuss how dental professionals can achieve a stress-free life with the help of a life coach. They delve into the pressures and str ... Show More
33m 23s
Oct 2020
37. Dental Digest. Clinical Pearls in Oral Implantology [w/ Dr. David Attia]
Earn dental continuing education for listening to this podcast through: https://www.dentaldigestinstitute.com/dental-continuing-education/ This episode is filled with clinical pearls related to anterior implant dentistry and its led by Dr. David Attia. He will discuss more tips f ... Show More
20m 12s
Nov 2021
95. Dr. Tarun Agarwal - Dental Practice Growth Hacks
I have gotten so many requests to have some episodes be about practice management and how to have a thriving dental practice, whether you’re a practice owner or associate. Dentists deserve to be compensated for their hard work. We do have a service based-profession, but we work v ... Show More
50m 34s
Dec 2022
304: Dr. Ella F. Washington, DEI: The foundation of workplace utopia
Welcome to Strategy Skills episode 304, an episode with Dr. Ella F. Washington, the author of The Necessary Journey: Making Real Progress on Equity and Inclusion. How do we build an environment where employees feel safe to be themselves? Who is responsible for creating an organiz ... Show More
46m 58s
Feb 2023
553: DEI: The foundation of workplace utopia (with Dr. Ella F. Washington)
Welcome to an episode with Dr. Ella F. Washington, the author of The Necessary Journey: Making Real Progress on Equity and Inclusion. How do we build an environment where employees feel safe to be themselves? Who is responsible for creating an organization that values and embrace ... Show More
45m 13s
Aug 2022
Clinical Challenges in Surgical Education: Competency-Based Education
Surgical training is evolving, and with advancing surgical techniques, the traditional “time-served” model of residency may not best serve the needs of our learners or patients.  In this episode, we discuss recent efforts at the Indiana University surgical education program to im ... Show More
40m 13s