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Aug 2023
37m 18s

31. Service Design 101 (feat. Thomas Wil...

NIELSEN NORMAN GROUP
About this episode

Members of our UX Master Certified community are applying UX principles to their work in a range of different ways. In this episode, we interview Thomas Wilson, Senior Principal Service Designer at United Healthcare and discuss what service design is and what makes it challenging and rewarding.

Learn more about Thomas Wilson: LinkedIn

NN/g Service Design Resources:

Some of the (many) people and organizations Thomas mentioned:

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