The role of automation, and more intelligent forms of process automation, have played a big role for companies during the pandemic. In this episode of the AI Today podcast hosts Kathleen Walch and Ron Schmelzer interview James Spencer who is a Solutions Engineer Manager at Blue Prism. He shares with us how important robotic process automation (RPA) has become since the pandemic dramatically changed the way people work, examples of RPA in practice, as well as what he predicts the future of process automation will be and how AI is changing process automation for the better.