logo
episode-header-image
May 2021
23m 29s

397: Customer Feedback vs. Team Intuitio...

Brian Lovin, Marshall Bock
About this episode

This week, we talk about the tension between building what customers explicitly ask for versus building towards a team’s internal vision. In The Sidebar, we talk about the lack of public software critique: Why isn’t there an MKBHD equivalent for software design?


Golden Ratio Supporter:

Around

Around is a better way to video call. It’s designed specifically to make it easier to gather small groups together to collaborate in real time, without all the distracting and frustrating interfaces that comes with most video chat software. We love the small floating heads and emphasis on making it easy to work alongside the video call, rather than constantly having to app switch.

You can get started for free by signing up at Around.co!

Latest VIP Patrons:

  • Olga S
  • Noah C
  • Temi
  • Renato Mandić
  • Andrew Kim
  • Phoebe Goldenberg
  • Zé Marques
  • Cindy C
  • Giulio Fagiolini
  • Matthew
  • Chris Jeong
  • Brian Leach
  • Rachel Davis
  • Radek Berka

The Sidebar:

The Sidebar is an exclusive weekly segment for our Patreon supporters. You can subscribe starting at $1 per month for access to bonus content going forward! Sign up at patreon.com/designdetails.


Follow up:

Main Topic:

Victor Kernes asks on GitHub:

Curious to hear both of your thoughts on the decision making process of building features that you’re users explicitly ask for (i.e. edit button on Twitter) versus features that your team, whether it’s Design, Product, Engineering, feels are the right things to build based on the company’s priorities.

User research plays a large part, however, it’s something I’ve been struggling with lately. Especially as I’m working on new features that the company’s prioritizing, which is another process I’ve been removed from so far.

  • Learn more about elephant paths: Elephant path is a name for a path that is formed in space by people making their own paths and shortcuts; it is an unofficial route.
  • This talk by Adam Mosseri, Data Informed, Not Data Driven, is a good one.

Cool Things:

  • Brian shared Invincible on Amazon Prime Video. Quick synopsis: Mark Grayson is a normal teenager, except for the fact that his father, Nolan, is the most powerful superhero on the planet. Shortly after his seventeenth birthday, Mark begins to develop powers of his own and enters into his father's tutelage.
  • Marshall shared Returnal, a PS5 exclusive: After crash-landing on this shape-shifting world, Selene must search through the barren landscape of an ancient civilization for her escape. Isolated and alone, she finds herself fighting tooth and nail for survival. Again and again, she’s defeated – forced to restart her journey every time she dies.

Design Details on the Web:


Byeee!

Up next
Nov 2023
464: AI Grab Bag
This week, we talk about Open AI's GPTs-as-apps strategy, FigJam's AI tools, and our dreams for a future Jarvis-like experience.The Sidebar:The Sidebar is an exclusive weekly segment for our Patreon supporters. You can subscribe starting at $1 per month for access to bonus conten ... Show More
34m 27s
Oct 2023
463: Design Medley, Vol. 1
This week, we talk about the delicate art of using animation in interface design, how to use button sizes, and managing margins in type styles.The Sidebar:The Sidebar is an exclusive weekly segment for our Patreon supporters. You can subscribe starting at $1 per month for access ... Show More
34m 13s
Sep 2023
462: Refactoring a Design System
This week, Marshall breaks down his process, tips, and tricks to redesign a design system in Figma.The Sidebar:The Sidebar is an exclusive weekly segment for our Patreon supporters. You can subscribe starting at $1 per month for access to bonus content going forward! Sign up at p ... Show More
47m 33s
Recommended Episodes
Jul 2024
Episode 284: Designing for Mature Markets with Simon Rohrbach
How do you design for mature markets like the devtool space? Our guest today is Simon Rohrbach, co-founder and CEO of Plain. You’ll learn about their founder journey, why you shouldn’t strive for hyper-polished websites all the time, why you shouldn’t sacrifice quality when shipp ... Show More
34m 40s
Apr 2021
Episode 210: Running a UX Patterns Library with Ramy Khuffash
What does it take to successfully run a content library for designers? What are the challenges? Our guest today is Ramy Khuffash, indie hacker and founder of Page Flows and Screenjar. You’ll learn about Ramy’s founder journey, how he works on multiple products simultaneously, how ... Show More
34m 37s
Apr 2024
Prioritization Using Critical Path Thinking
In today's episode, we talk about the counterintuitive process of prioritizing based on critical path. This is not a novel concept that I've invented, but rather a revisiting of the classic discussion started by Eli Goldratt in his book "The Goal", and later in his book "Critical ... Show More
13m 56s
Apr 2023
BDTP. Managing SaaS Growth with Asia Orangio
Today we have another episode of Better Done Than Perfect. Listen in as we talk to Asia Orangio, founder and CEO of DemandMaven. You'll learn why selecting your North Star KPI is crucial, how to pick , how to handle pricing experiments, and more.Please head over to the episode pa ... Show More
42m 47s
Nov 2021
Transition from HR Analyst to AIUX Researcher | Morgan Ramsey, Compass
Episode 53 Show Notes: To jump from HR to the research ladder is nearly impossible at Google, especially for someone who doesn't have a Master's or PhD. However, Morgan Ramsey proved all the critics wrong by planning her unconventional way into UX Research. She started her career ... Show More
53m 59s
Sep 2024
BDTP. Implementing Self-service SaaS with Franciska Dethlefsen
Today we have another episode of Better Done Than Perfect. Listen in as we talk to Franciska Dethlefsen, Head of Growth Marketing at Amplitude. You'll learn about their journey from being completely sales-led to launching a self-serve plan, how they approached pricing and packagi ... Show More
34m 29s
Feb 2019
Episode 132: Feature Audit with Brian Rhea
How do you know what features in your product bring the most value? How can you "make your strengths stronger" and gracefully remove unpopular features? Today our guest is Brian Rhea, product strategist and the founder of Feature Audit. You'll learn the story behind his analytics ... Show More
38m 22s
Aug 13
How to Prompt GPT-5
Nearly a week into the GPT-5 era, users are still divided on its quality—but one thing’s clear: it’s more steerable than any previous model, and prompts make or break results. In this episode, we cut through the debate and share 11 practical prompting techniques you can use right ... Show More
29m 42s
Jul 26
Leadership Isn’t About Doing Everything | Ep 366
We want to hear from you. If you're open to a quick chat with our producer or any of the other options, it only takes a few seconds to sign up: https://forms.gle/Enzzpq5FCVQKbHV9A Ever feel like you're doing your team's work for them? In this episode, Chris Do reveals the powerfu ... Show More
4m 57s
Apr 2025
Inside monday.com’s transformation: radical transparency, impact over output, and their path to $1B ARR | Daniel Lereya (Chief Product and Technology Officer)
Daniel Lereya, the Chief Product and Technology Officer at monday.com, shares how he and his team realized they were being outpaced by competitors and how that realization completely transformed how they operate and allowed them to build a global powerhouse, doing over $1 billion ... Show More
1h 32m