Virtual agents and chatbots have been proving useful at organizations. But is their real potential yet to be tapped? In this episode of the AI Today Podcast hosts Kathleen Walch and Ron Schmelzer interview Pat Calhoun who is CEO of Espressive. He shares with us where he thinks virtual agents are headed in 2023 including why he thinks virtual agents will be the next Intranet, what the pervasiveness of chatbots means for organizations, and the impact virtual agents will have on the way we work.