Hey everyone!! Super excited to bring you a content packed episode with Rachel Apfel Glass, CEO and Founder of Glosslab! Rachel and I got to talk all about her story from beginning to present on pre-research, opening, and growing Glosslab to the 20+ and 20 coming) location nationwide nail care chain.

Here's just a short list of what we get into:

Disrupting an industry and creating a chain when there wasn’t one before
Taking an industry that is well known for mistreating workers and focusing on a great employee experience
Organically working with influencers (shoutout Sweats & the City and catch their episode here)
Opening two studios at once, and how she was able to balance that
Acquisition — how they get new members through grassroots efforts, local partnerships, and more
Client Retention — creating a great member experience for the long term and techniques to do that

Don't forget to tag me @foreverfriday.co and Glosslab @glosslab for your next manicure!! Enjoy!

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65. Glosslab Founder, Rachel Apfel Glass...