Virtually every leader has been faced with a turnaround situation - bringing a failing organization back to its former successful state. Or finding a high-quality solution to a problem that can no longer continue. A new leader is brought in to direct the turnaround situation in some instances. In other cases, the current leadership team is expected to get things back on track. And most often sooner rather than later. Because turnarounds are challenging, complex, and often situation-dependent, each one is unique. But all turnarounds have one thing common: They require effective leadership. As Rosabeth Moss Kantor wrote in Harvard Business Review, “turnarounds are where leadership matters most.” Kim Lopdrup knows how to lead turnarounds. He successfully faced a number of them in his career at Red Lobster, where he served as CEO for 14 years across two different stints before retiring this past summer. Under his watch, Red Lobster has more than exceeded expectations through the pandemic. He joins us today to talk about the elements of successful turnarounds, including communicating with employees, believing in the plan, and getting it done quickly.
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