At French bank, Société Générale, providing the best customer experience in the modern digital world means rethinking everything about banking, including its corporate structure. Three years ago, Julien Molez, joined the bank’s leadership team to become the first Innovation Data & AI Leader. On this episode of The Data Chief, Julien addresses changes sweeping the banking industry, including higher customer expectations, tougher regulations, and the ESG revolution. He also reminds us that at the end of the day, fancy AI models and algorithms will only perform as well as the data that goes into them.
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