Is it time to take an honest and look at and evaluation of where each individual, firm or brand self assess where the world of CX is and where it needs to go? In this episode Lou urges a time to self evaluate the state of the industry and where the industry is and what we need to be thinking about regarding the future.
He expresses sincere thoughts, feelings and fears about the potency of efforts in the space and the great opportunities ahead. He wholeheartedly and passionately urges us to look deeper, self evaluate and help create the future. The podcast is an urgent message to inspire and direct the progression and enhanced implant in the practice of experience management.
The intense value of self evaluation and professional direction is indisputable in enhancing the impact you can make in experience management efforts.