In this episode of Clued In, Lou shares stories of his time working with Disney and the impact that had on his perspective on experience design and his career. A key take-away was the willingness to step back and look at the entire experience as a system, rather than individual elements.
The ability Walt Disney had to understand the mind of the customer (children, parents, family, etc.) was apparent in his knowledge of the importance of creating memories through lasting impressions. A message that holds truer today than ever!