'Clued In' is more than a show title. Clues are the atomic structure of the experiences we provide to customers, employees, patients, and more. Are you aware of the clues you are providing? Some clues we create intentionally while others are haphazard and greatly detract from what otherwise would be a positive experience.
In this episode, Lou dives deeper into the concept of experience clues (functional, mechanical, and humanic) and the impression they create during and after an experience. This is critically important to organizations as our impressions shape attitudes and ultimately drive behavior. Join Lou as he shares his knowledge on the importance of being 'clued in'.