Jun 12
AI Is Already Resolving 90% of Customer Service Tickets - and It's Getting Smarter | Shashi Upadhyay, Zendesk
Zendesk went private two weeks before ChatGPT launched, and the moment it came out, it was obvious that customer service would never be the same again. Shashi Upadhyay, head of product, engineering, and AI at Zendesk, joins Craig Smith to explain what the company has built since: ... Show More
57m 24s
Jun 6
Every Enterprise Is About to Have a 100,000 Agent Problem | Oren Michaels of Barndoor AI
AI agents can now connect to every tool your employees use. The problem is that connecting them and trusting them are two completely different things, and most enterprises have figured out the first without solving the second. Oren Michaels, co-founder and CEO of Barndoor AI, joi ... Show More
59m 52s
Feb 2017
MLG 002 Difference Between Artificial Intelligence, Machine Learning, Data Science
<div> <div> <p>Artificial intelligence is the automation of tasks that require human intelligence, encompassing fields like natural language processing, perception, planning, and robotics, with machine learning emerging as the primary method to recognize patterns in data and make ... Show More
1h 5m
Oct 2024
Never Too Much AI: Upwork's Andrew Rabinovich
Andrew Rabinovich began his career in technology working on AI applications for cancer detection. He also spent time at Google, working on early iterations of products like Google Glass. Now at Upwork, as vice president and head of AI and machine learning, Rabinovich and his team ... Show More
35m 37s
Dec 2024
The TED AI Show: How AI robots learn just like babies — but a million times faster w/ NVIDIA’s Rev Lebaredian
Computers have been outperforming humans for years on tasks like solving complex equations or analyzing data, but when it comes to the physical world, robots struggle to keep up. It can take years to train robots to function in the messy chaos of the “real world” — but thanks to ... Show More
53m 27s
Apr 2024
Measuring The Speed of AI Through Benchmarks
<p dir="ltr">David Kanter, Executive Director at MLCommons, discusses the work they're doing with MLPerf Benchmarks, creating the world's first industry standard approach to measuring AI speed and safety. He also shares ways they're testing AI and LLMs for harm, to measure—and, o ... Show More
31m 45s
<p><b>Episode 300: Navigating AI and Human Cognition<br/><br/></b>In this special 300th episode of <em>My EdTech Life</em>, I sit down with<a href='https://x.com/benjaminjriley'> Benjamin Riley</a>, founder of Cognitive Resonance, to explore the intersection of AI and human cogni ... Show More