Mike Malloy, Chief Amazement Officer, at Rocket Mortgage, a Quicken Loans company based in Detroit, leads The Pulse (what other companies call human resources), Team Member Learning and Development, Team Member Workspace and Environment, Government Affairs, Event Management, and Audio-Visual. He has also led Rocket Companies Covid-19 response. Rocket Mortgage is America's largest mortgage lender along with other personal finance and consumer service brands. In this interview, Malloy shares that there is nothing more important than understanding what your culture is and writing it down so everybody knows it. It's how the organization makes sure that they always are focused on doing the right thing, serving their clients and being obsessed with finding a better way. During this pandemic he has stuck to this practice, leaning into their nineteen "Isms" creating an environment for the company's employees to work together to drive business in these hardest of times, while also ensuring that every team member can continue to build an amazing career, enhance their well being, build a stable financial future and has an amazing team member experience. Listen in to hear Malloy share the practices at Rocket Mortgages that allow this culture of care to occur.