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Oct 2020
23m 11s

Welcome to People Talk!/Diversity and An...

CX of M Radio
About this episode

With the events of 2020, increasingly more organizations are having conversations about diversity, equity, and inclusion (DEI). Many organizations are requiring that their employees participate in mandatory DEI training (including implicit bias training). However, some studies have found that this type of training can actually do more harm than good. Angela Hall begins this People Talk podcast series with a frank discussion on DEI training.

Up next
Apr 2023
Trauma-informed DEI --- Supporting Employees in the Workplace (and Upcoming Webinar)
Angela introduces the concept of trauma-informed DEI and previews the upcoming MSU ANDIE lab webinar on April 21, 2023 from 12pm to 1pm Eastern. 
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Nov 2022
Episode 34: Why Your Employees Are Quitting and What That Means for the Customer Experience
In this episode of People Talk, Angela discusses the current trend of quiet quitting, what it means for customer service, and what to do if you are thinking of quitting quietly 
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Mar 2022
Episode #33: Preview of Free Conference (April 7-8, 2022) on Leadership Accountability in Diversity, Equity, and Inclusion (DEI) presented by the MSU ANDIE Lab
In this episode, Angela gives a preview of the free two-day virtual conference on Leadership Accountability in Diversity, Equity, and Inclusion that will be held on April 7-8, 2022. Keynote speakers will include Jenny Yang (current Director of the OFFCP and former Chair of the EE ... Show More
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