“Insurance is a technology industry now.”
That’s according to Todd Lukens, chief information security officer at Nationwide.
“You think about the entire workflow of how insurance works, everything from creating a quote to binding to utilizing artificial intelligence and machine learning and our claims processes and our fraud processes, it’s a technology industry,” he adds.
In the first episode of Insurance Journal’s bi-monthly Insuring Cyber Podcast, Lukens speaks with host Elizabeth Blosfield about what Nationwide is learning from its transition to a hybrid operating model with 98% of its workforce being remote – a move the company announced in April as the coronavirus pandemic was ramping up.
Also in this episode, Pete Arterburn, digital transformation lead at Aon Affinity, discusses how the insurance industry is being pushed to embrace tech with COVID-19 at its heels. He explains what this means for a relationship-driven industry in terms of connecting with its customer base and attracting top talent.
“I think ultimately we’re going to start to see tectonic shift,” he says. “You’re going to start to see a number of agencies maximize that technology capability to really move to that virtual environment…I really do think that will continue to be the new norm.”
Thanks for listening. Check back twice a month for new episodes of the Insuring Cyber Podcast every other Wednesday.
The post EP. 1: Insurance’s Digital Transformation in the COVID-19 Era appeared first on Insurance Journal TV.