logo
episode-header-image
Oct 2020
35m 6s

Will Covid-19 Kill Experiential Retail? ...

THE BUSINESS OF FASHION
About this episode
"Will a newly minted generation of germaphobic, socially distanced consumers put the kybosh on touchy-feely retail?” In episode 4 of BoF’s Retail Reborn podcast series, Doug Stephens examines how the concept of reimagining the store as media can be applied even during a pandemic, with guests including Neighborhood Goods’ Matt Alexander, Story founder Rachel Shechtman and Ben Kaufman, CEO and co-founder of CAMP.

Subscribe now to never miss an episode.

Sign up for BoF’s Daily Digest newsletter.

Ready to become a BoF Professional? For a limited time, enjoy 25% discount on an annual membership, exclusively for podcast listeners. Simply, click here, select the Annual Package and use code PODCASTPRO at the checkout.

For all sponsorship enquiries, it’s: advertising@businessoffashion.com.

Up next
Apr 2022
What Consumers Will Buy | Retail Reborn Season 2
In the final episode, professor of psychology Sheldon Solomon, Depop’s head of sustainability Justine Porterie, The Fabricant’s head of content and strategy Michaela Larosse and Chloé's chief sustainability officer Aude Vergne join retail futurist Doug Stephens to explore how evo ... Show More
40m 20s
Apr 2022
How Consumers Will Buy | Retail Reborn Season 2
Adjunct professor in global digital economy Winston Ma, design and blockchain expert Marjorie Hernandez de Vogelsteller, and fashion tech lawyer Gina Bibby join founder of Retail Prophet, Doug Stephens, to assess the evolving payment space and behaviour. This episode tackles how ... Show More
38m 39s
Apr 2022
Which Consumers Will Buy | Retail Reborn Season 2
McKinsey’s head of retail practises in Central and South America Tracy Francis, luxury analyst Erwan Rambourg and Warby Parker’s SVP of retail Sandy Gilsenan join Doug Stephens, founder of Retail Prophet, to examine the global forces redefining consumer behaviour and circumstance ... Show More
38m 24s
Recommended Episodes
Nov 2024
The Great Luxury E-Commerce Reckoning
In 2024, luxury e-commerce faced a harsh reckoning. A pandemic-era boom gave way to a bruising downturn that exposed deep-seated weaknesses, as rising marketing costs, excessive discounting, outdated technology management and intensifying competition hit profitability.  MatchesFa ... Show More
26m 27s
Feb 2025
Retail Investing Trends & The Future of Consumer Brands | VC Insights with Claire Cherry
In this episode, we dive into the latest trends in retail investing with Claire Cherry, Partner at Era VC. Claire shares her journey from science to venture capital and provides a deep dive into how consumer brands can thrive in today's competitive landscape.🔹 [1:09] Claire Cher ... Show More
32m 47s
Sep 2021
What Defines a Luxury Product Today? | Transforming Luxury
In Episode 2 of Transforming Luxury, BoF’s new podcast presented by Klarna, we investigate what will inform the luxury product mix of the future. Indeed, the definition of a luxury good has expanded dramatically in recent years to now include a host of disruptive new categories, ... Show More
37m 51s
Jul 2024
Think you know what consumers want? Think again.
Consumers say they want experiences over goods. As always, they are looking to get the most value for their dollar. Even when it comes to sustainably produced products and services, the price must be right. On this episode of The McKinsey Podcast, McKinsey senior partner Sajal Ko ... Show More
34m 25s
Jan 2025
The Luxury Crisis, Explained
In a special episode, BoF founder and editor-in-chief Imran Amed joins Bob Safian on The Rapid Response podcast. “This is probably the most severe crisis that I've seen in the luxury side of the fashion industry since the Great Recession of 2008,” says Amed. “The business model a ... Show More
35m 10s
Mar 2025
Can Farfetch Be Fixed?
Once hailed as a pioneering platform for online luxury, Farfetch is now undergoing a dramatic operational overhaul. The South Korean e-commerce giant Coupang acquired the luxury marketplace in 2023, rescuing it from near-bankruptcy. Since then, Coupang has implemented sweeping co ... Show More
27m 33s
Sep 2021
How Is Luxury Customer Service Evolving? | Transforming Luxury
In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising pers ... Show More
36m 54s
Aug 2024
Client Retention and the Performance Economy
In the evolving landscape of AI, professional service companies face a critical juncture: productize or risk being left behind. But what does it mean to productize services in an AI-driven economy? Join Knownwell's Chief Marketing Officer, Courtney Baker, CEO David DeWolf, Chief ... Show More
37m 14s
Jan 2025
NRF CEO Matthew Shay on Retail Innovation, AI, and the Future of the Industry | NRF 2025
In this special interview recorded from the VusionGroup Podcast Studio, Matthew Shay, President and CEO of the National Retail Federation, joins Omni Talk Retail live at NRF 2025 to discuss the future of the retail industry. From global macroeconomic challenges to the transformat ... Show More
16m 24s
Jan 2023
Episode 38: What can we learn from previous recessions to ensure supply chain resilience?
It’s 2023 and we’re in a very different place compared to last year. This time last year, shippers were getting inventory in as quickly as possible and the supply chain was faced with tight capacity and blockages. Today, we are now facing a potential recession. After two consecut ... Show More
20m 9s