Digital public servant Amanda Renteria has seen that the millions of people who rely on government welfare services are often discouraged from seeking them out, frustrated and discouraged by long lines and unnecessarily complicated processes. At Code for America, Renteria is helping develop human-centered technology that "respects you from the start, meets you where you are and provides an easy, positive experience." She details the four factors that hinder effective delivery of government benefits and explains Code for America's plan to bring user-centric, digital-first social services to more than 13 million Americans and unlock $30 billion in benefits for low-income families. (This ambitious plan is a part of the Audacious Project, TED's initiative to inspire and fund global change.)
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