Tony Bates, CEO of Genesys, describes the inspiration behind his book, “Empathy In Action: How to Deliver Great Customer Experiences at Scale” and how empathy has shaped the culture at Genesys. He explains that implementing a framework of empathy for both employees and consumers results in greater outcomes for customers. Bates shares how Genysys's empathy-ba ... Show More
Yesterday
How the Office of the CFO Is Becoming AI-Powered
Compliance and regulatory reporting used to mean endless spreadsheets, fragmented data sources, and teams drowning in manual work. Today, AI is transforming how the world's largest companies manage financial reporting, sustainability disclosures, and audit workflows—not by replac ... Show More
49m 20s
Feb 5
The Next Internet Is Coming… And It’s Smarter Than Ever
Most people assume the internet is stable, durable, and ready for whatever comes next. The truth is a bit more complicated. Modern networks were never designed for today’s scale, and for the first time we are seeing technology that can make them smarter, simpler, and far more rel ... Show More
59m 39s
Mar 2024
2823: RingCentral: The Human Touch in AI-Powered Customer Service
Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interacti ... Show More
34m 34s
Oct 2021
Journey to CEO, again (Founders Talk #82)
Today Adam is joined by Evan Kaplan, CEO of InfluxData. Evan's journey to become the CEO was not by way of founder, in this company. Evan has founded several companies in the past, and he's been in a CEO position for more than 22 years. But InfluxData was founded by Paul Dix, and ... Show More
1h 14m
Jun 2023
633: The Mindset to Help Your Organization Grow, with Tiffani Bova
Tiffani Bova: The Experience Mindset Tiffani Bova is the global customer growth and innovation evangelist at Salesforce, and The Wall Street Journal bestselling author of Growth IQ. Over the past two decades, she has led large revenue-producing divisions at businesses ranging fro ... Show More
39m 8s
Jun 2020
Schneider Electric's Gustavo Canton on optimizing human potential with AI and automation
<p>Joining Cindi today is Gustavo Canton, VP of People Analytics at Schneider Electric. Gustavo has been with Schneider Electric for nearly three years, where he’s been a change agent driving innovation across Schneider’s growing data initiatives. In today's episode, Cindi and Gu ... Show More
56m 1s
Aug 2023
Unveiling the Future of Biometric Research with Peter Hartzbech: Revolutionizing Human Behavior Understanding
Today’s episode features the Founder & CEO @iMotions, and member of the Executive Management team in Smart Eye Group, Peter Hartzbech. Peter is an entrepreneur who is driven by using technology to make the world a better place. His company, iMotions, is a fully-integrated, hardw ... Show More
35m 28s
Jan 2023
#123 Why We Need More Data Empathy
When working with data, it’s easy for us to think about it as a mechanistic process, where data comes in and products come out. But as we’ve explored throughout the show, succeeding in data, whether you’re a data leader looking to build a data culture, a data scientist ascending ... Show More
44m 51s
Feb 2021
ThoughtSpot’s Cindi Howson on Chief Data Officer Success Strategies
<p>Much like a roller coaster, 2020 was full of many loops, twists, and turns. From accelerated digital transformations to expedited migrations to the cloud, you were asked to do it all— often with far less time and resources. Through it all, <i>The Data Chief</i> was right there ... Show More
38m 3s
<p>Every company is trying to figure out how to harness the power of AI. Let’s look at some frameworks to accelerate innovation, allow for experimentation, and manage long-term success.</p><p><b>SHOW: 790</b></p><p><b>CLOUD NEWS OF THE WEEK - </b><a href='http://bit.ly/cloudcast- ... Show More
