8: Shopping 🛍 User Experience - Retail

What do we want to get out of our experience with hospitals and doctors? How do connected devices play into each of our individual healthcare experiences? And how can we use machine learning to make sense of a massive amount of data? 

Come with us on a journey across seven states to find out how exploration is improving photos and overcoming prejudice. 

It’s not uncommon for us to ignore the impact of poor UX on our daily routine. A poorly designed app might make us miss a bus. A poorly designed door might make us look foolish. Often the effort required to right the wrong outweighs the cost. But in the case of education, a poorl ... Show More

In this episode of the AI in Business Podcast, Brett Kiley, Executive Director of Customer Experience and Client Solutions at CVS Health, joins us for a compelling discussion on the evolving landscape of customer interactions. With over two decades of experience, Brett shares how ... Show More

If there’s one commonality among restaurant operators, it’s that there is just too much to do with too little time. That’s why Popmenu is using AI and other new technologies to help restaurants get back more of life’s most precious resource: hours in the day. Listen now to this i ... Show More

Chris Walton & Anne Mezzenga sit down with Thom Blischok, Chairman and CEO, Dialogic Group, to discuss how automation, AI, and connected stores are reshaping retail live from the Simbe Podcast Studio at FMI. Thom breaks down the biggest mistakes retailers make with technology ado ... Show More

In this Ask An Expert episode, Chris and Anne welcome Dave Steck, former VP of IT and Store Innovations at Schnucks, to explore how Digimarc’s invisible watermark technology is reshaping the future of retail operations. Learn how weighted items like salads and hot wings are being ... Show More

🎙️ Omni Talk Retail Ask An Expert – Featuring Placer.ai’s Ethan ChernofskyRetailers are rethinking their store formats, customer engagement strategies, and location choices—but what does the foot traffic data actually say? Placer.ai’s SVP of Marketing, Ethan Chernofsky, joins Ch ... Show More

What will it be like to shop when technology has evolved to essentially eliminate the cost of home delivery? BCG’s Brad Loftus imagines a future where sensors in our homes know what needs replenishing and items are delivered from warehouses without ever being touched by human han ... Show More

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Ocampo Capital Chris Walton, Anne Mezzenga, along with guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and Chad Lusk di ... Show More

My guest for this episode of The Restaurant Prosperity Formula is Avery Ward, CEO of Little Italy Pizza in Ohio and a mentor in my coaching program for restaurant owners. Our discussion highlights Ward's journey from working directly in his restaurant to leading a thriving multi- ... Show More

In this Shoptalk 2025 special, recorded live from the Shoptalk TV studio, Omni Talk sits down with Cedric Clark, EVP of Stores at Walmart, to unpack the company’s people-led, tech-powered evolution. Cedric dives into Walmart’s commitment to associate experience, innovation in sto ... Show More

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Ocampo Capital Chris Walton, Anne Mezzenga, along with guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and Chad Lusk di ... Show More