When the pandemic hit, Harvard Business School wanted its students to have an equally rich education experience whether they were physically in the classroom or connecting remotely. To design the technology solution that would make it work, CIO Elizabeth Clark participated in a multi-functional team that put 4K cameras, huge TV screens, and Zoom rooms to work and defined a process that could be repeated in various classrooms. The approach to hybrid collaboration was so successful that Harvard is now adapting their conference rooms so operational staff can see some of the same benefits. Hear how Elizabeth Clark is reducing the friction of a hybrid operating model on this episode, part of our mini-series to highlight Info-Tech's CIO Priorities for 2022.