logo
episode-header-image
Jan 2016
22m 8s

Stop Saying Users Don't Know What They W...

LAURA KLEIN
About this episode

In this episode, Kate and Laura talk about the dismissive bastards who claim "users don't know what they want." In a surprising twist, they also give some decent advice about how to think about getting user feedback. 

Drink Pairing: Mimosas 

Music: The Future Soon by Jonathan Coulton

Up next
Mar 2022
podcast_final_v3_FINAL
Kate and Laura finally agree on something. Unfortunately, it's to end the podcast. They reminisce about the good parts and talk a bit about what comes next. Drink pairing (Kate): Long Island Ice Tea Drink pairing (Laura): Champagne 
26m 28s
Dec 2021
Why Would You Use That Product
In this episode, Kate and Laura complain about a lot of stuff they use every day and then wonder why they do that. Drink pairing: Prosecco 
34m 43s
Dec 2021
Consistency
The two least consistent people in the world argue about why consistency matters. And why it doesn't. It's pretty much what you'd expect. Drink Pairing: Mulled Wine 
35m 13s
Recommended Episodes
May 2019
Episode 080 - User experience - what if users are drunk?
In this episode, we are joined by Randall Koutnik, a Senior Software Engineer at Slack to talk with us about how we should be thinking about ways to build better user experiences. Guests: Randall Koutnik Panelists: Ryan Burgess - @burgessdryan Augustus Yuan - @augburto Jem Young ... Show More
52m 7s
Apr 2011
User experience and design
Simon Smith and guests with some practical advice on using user centred design techniques. When designing a website or product for the web, a game or interactive application it’s very easy to think about your needs and not those of your users. In this episode we look at user focu ... Show More
15m 24s
Apr 2022
Second Cup: Don't let criticism sting
A listener asks how to shrug off unhelpful feedbackSee omnystudio.com/listener for privacy information. 
4m 55s
Oct 2021
Second Cup: Ask subversive (but polite) questions
<p>Nudge people to rethink assumptions</p><p> </p> Learn more about your ad-choices at <a href="https://www.iheartpodcastnetwork.com">https://www.iheartpodcastnetwork.com</a><p>See <a href="https://omnystudio.com/listener">omnystudio.com/listener</a> for privacy information.</p> 
4m 55s
Apr 2021
9. You Are Not the User: How the the False Consensus Effect Can Lead Good Design Astray (feat. Alita Joyce, UX Specialist at NN/g)
<p>Does having more experience in the UX industry enable you to make better design decisions by intuition? Does user research ever become a waste of time if some research already exists in academic papers? The answer, it seems, is not that simple. In this episode, UX Specialists ... Show More
29 m
May 2018
Episode 058 - User testing - Even a drunk person can do it
A lot of the work we do impacts the people using the product or application we’ve made and it’s important to understand how our users resonate with the products we create. A great way to better understand what works for a user is by doing user testing. In this episode, we’ll be d ... Show More
47m 3s
Jun 2023
Secrets You Can Learn From Your Customers
<p>Successful startups don’t just build technology – they solve human problems. The key is listening to the people who really matter: your customers.</p> <p><br></p> <p>In this episode, Michael and Dalton discuss how spending real time with your users can unlock insights and grow ... Show More
14m 49s
Jan 2018
Episode 13 - Do Developers Make Lousy UX?
In this episode we discuss why lot of people think Developers make unusable and lousy user experiences and interfaces. We take examples of Windows vs Mac and a throw back from a blog post I wrote 10 years ago. Enjoy 
9m 35s
Mar 2018
Please Don't Like This
<p>At Basecamp, we&apos;re in the midst of a debate over an Applause feature that was designed to improve communication but might be stoking unwanted anxiety. In this episode, CTO David Heinemeier Hansson and iOS designer Tara Mann present different sides of the Applause debate a ... Show More
25m 28s
Dec 2022
How to Talk to Users with Gustaf Alströmer | Startup School
<p>YC often says &quot;talk to your users&quot;, but actually doing that is surprisingly tricky. YC Group Partner Gustaf Alströmer gives non-obvious advice on how to talk to both current and potential users, how to run a great user interview, and how to interpret the feedback in ... Show More
17m 30s