Recent events have put a spotlight on the urgent need for financial institutions to advance financial inclusion initiatives. Beyond responding to recent regulatory developments to provide economic opportunities to underserved and unserved sectors, there also a strong business case for banks and credit unions to align purpose and profits.
That said, is the ba ... Show More
Yesterday
How to Turn Customer Interactions Into ROI
Every customer conversation – whether in a branch, online, or through a call center – holds the potential to either deepen loyalty or increase attrition. Yet too often, those interactions create frustration, higher costs, and lower satisfaction scores. Today’s competitive advanta ... Show More
42m 27s
Aug 19
Build a Bank Brand Worth Fighting For
Fintech disruptors like Chime, Revolut, Venmo and the Cash App have shaken up the banking world by positioning themselves against traditional banking's pain points, yet most established banks continue to compete on incremental improvements rather than bold differentiation. Consum ... Show More
44m 12s
Aug 12
When 93% Mobile Adoption Drives Innovation
Thailand's banking sector is experiencing a remarkable evolution, driven by regulatory innovation, mobile-first consumer behavior, and some of the world's most stringent operational requirements. Leading this transformation at one of the region's most influential financial instit ... Show More
37m 32s
Jan 2021
493. Insights: Partnerships in finance: building the new banking ecosystem
With the help of fintechs, BaaS, third party providers and even M&As, banking as we know it is changing. Partnerships are proving to be the key to unlocking what the future of the banking ecosystem will look like. In this episode, Adam Davis sits down with a panel of guests for a ... Show More
46m 18s
Feb 2021
505. Insights: How to build a cashless society
Simon Taylor is joined by some great guests to talk about cashless societies. In recen years the popularity of cash has dwindled as digital payments have become faster, cheaper and more convenient. In the UK, Sweden, China and many parts of the world we’re moving closer and close ... Show More
40m 7s
Mar 2021
514. News: Fintechs face the dark side of BaaS & Nigerian challenger Kuda raises $25m
Our expert hosts Adam Davis and Sarah Kocianski, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week. This week's guests include:
Charles McManus, CEO of Clear Bank
Babs Ogundeyi, Founder and CEO of Kuda B ... Show More
1h 8m
Jul 2021
545. Insights: How can tech and culture work together to shape the future of banking?
Our expert hosts, David Brear and Tim Heard, are joined by some great guests to dive into all thing new banking business models.
We start by looking at what the industry looks like now. Where are we, what are the banking models that we’ve seen come out and how has the industry ch ... Show More
54m 38s
Oct 2023
793. News: FedNow launch 15sec account verification, and the Metro Bank saga continues
Our expert hosts Kate Moody is joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week. This week's guests include:
Stephany Kirkpatrick, CEO & Founder at Orum
Mandy Beech, Director of Retail Services at Nationwid ... Show More
1h 8m
May 2024
852. News: The first American bank failure of 2024, as Visa launch US open banking
Our expert host Benjamin Ensor is joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week, including Ramp's recent $150m funding, which it will use to enhance its AI capabilities, and Goldman Sachs selling its Mar ... Show More
1h 3m
Feb 2021
504. News: None of this would be possible without Open Banking
Our expert hosts, Simon Taylor and Mel Stringer, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week. This week's guests include:
Jamie Campbell, CEO and co-founder, Fronted
Tom Renwick, Business Banking P ... Show More
55m 11s