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Sep 2017
36m 34s

Jamie Woodcock, “Working the Phones: Con...

Marshall Poe
About this episode
What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detaile ... Show More
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