Mar 10

Beyond Customer Experience with Joe Pine

For the past decade, financial institutions have poured billions into improving customer experience. Digital journeys. Frictionless onboarding. Personalization. Higher satisfaction scores. But according to Joe Pine, that era is over. In this episode of Banking Transformed, I sit ... Show More

43m 43s

Mar 5

Why Credit Union Transformation Is Stalling and How to Fix It

Credit unions entered 2026 with more digital ambition than any segment of the banking industry. Yet 60% are still in early stages of transformation or lack clear goals. That’s not a strategy issue. It’s an execution issue. In this episode of The Experience Factor, sponsored by Q2 ... Show More

40m 42s

Mar 3

Banks Must Move Beyond Product Parity

If your bank is still competing on features, you don’t have a strategy. There was a time when products and features made a difference. That time is gone. Digital is now expected. Rates are aligned. Features are replicated. And AI can compare them instantly. If you're leading with ... Show More

50m 27s

Sep 2019

Omer Ismail - Head of Marcus U.S. (Goldman Sachs' Consumer Business)

In our latest podcast, Peter Jankovsky (WG'20) is joined by Omer Ismail, the head of Goldman Sachs' US consumer business. In this role, Omer oversees the Marcus by Goldman Sachs and Clarity Money businesses as well as the Goldman Sachs/Apple credit card partnership. Omer was orig ... Show More

28m 47s

Mar 2023

Bankable skills: Goldman Sachs CIO Marco Argenti on the emerging tech-business talent model

How is the convergence of banking and technology redefining roles and business models? Marco Argenti went from directing cloud services at Amazon Web Services to the C-Suite of a Wall Street giant. He explains how Goldman taps business-savvy technologists to support strategic dec ... Show More

32m 21s

Aug 2021

1689: Growth Gorilla - Fintech Digital Marketing

Shameer Sachdev is the founder of Growth Gorilla -- a growth marketing agency focused on helping fintech, proptech and financial services firms go apesh!t and smash through their growth marketing goals. Originally launching his career in financial services, as an equity ... Show More

21m 56s

Jan 2021

493. Insights: Partnerships in finance: building the new banking ecosystem

With the help of fintechs, BaaS, third party providers and even M&As, banking as we know it is changing. Partnerships are proving to be the key to unlocking what the future of the banking ecosystem will look like. In this episode, Adam Davis sits down with a panel of guests for a ... Show More

46m 18s

Sep 2020

464. Insights: Latin America - fintech's next hottest market

If you're looking for the next big thing in fintech, then look no further than Latin America. With fintech investments in the region leaping from USD 700 million in 2018 to USD 2.118 billion in just the following year, it's clear to see that things are heating up in fintech ... Show More

46m 8s

Oct 2020

473. News: Stripe acquires Paystack - are they taking over the world?

Our expert hosts, Simon Taylor and Mel Stringer, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week. This week's guests include: Shaun Puckrin, Chief Product Officer, Global Processing Services Chris ... Show More

1h 6m

Apr 2024

The Secrets of Brands Winning at Digital Marketing

In the noisy world of digital marketing, what can catapult a brand to "genius" status? Suzanne Schwartz, Senior Director Analyst in the Gartner for Marketing Leaders practice, delves into the findings of our annual Genius Br ... Show More

22m 29s

Feb 2021

500. Brexit, blockchain and big techs - the journey so far

Between various office moves, company growth and of course, the pandemic, 4+ years and 500 episodes has whizzed by. In honour of the momentous occasion, David Brear, Simon Taylor and Jason Bates have come back together to look back on the biggest fintech and financial services t ... Show More

1h 12m

Aug 2023

How Eastern Bank Shifted Its Strategy to Compete with Online Lenders

As technology changes everything, how can existing businesses create innovation and change from within? Harvard Business School fellow Karen Mills studied how one 200-year-old regional bank in the U.S. used intrapreneurship to develop a completely automated small business lending ... Show More

20m 16s

Apr 2023

How Europe’s tech startups are continuing to innovate in the current market

From artificial intelligence and machine learning, to virtual reality and wearable technology, disruptive tech has been at the forefront of markets and investors’ minds. So how are investors and tech founders alike approaching trends in technological innovation during a time of s ... Show More

18m 41s

The Product Expansion Strategy of Marcus...