McKinsey Talks Operations

Transforming R&D with AI: Breaking barriers and boosting productivity

Lower cost, fewer emissions, greater impact: The dual mission in action

Rewriting the robotics playbook: From promise to performance

The robotics revolution: Scaling beyond the pilot phase

The new tariff reality: From risk to resilience

The future of customer experience: Embracing agentic AI

Beyond cost savings: The global footprint of innovation hubs

Safer, greener, faster: AI-powered supply chains in action

Beyond automation: How gen AI is reshaping supply chains

Powering productivity: Operations insights for 2025

A year in review from McKinsey Talks Operations: Beyond normal

Procurement’s sustainable (r)evolution

In pursuit of productivity: How Minsur mined a rich seam of operational excellence

The best jobs in the world: How the Global Lighthouse Network is shaping the future of production

Innovation hubs: How Global Capability Centers are shaping the future of business

Future-proofing operations: How tech and talent go hand-in-hand

The evolution of customer care: AI and the Gen Z effect

When failure is an option: How to foster innovation and learning across your organization

There is no normal: An operations year in review

Generative AI in Operations: Capturing the value

Navigating the new normal: Operations insights for 2024

Manufacturing Africa's future: Jobs, growth, and sustainability

Unlocking Operational Evolution: The Zero-Basing Philosophy

Reset + Reimagine: The role of generative AI in SG&A success

Navigating Dynamic Labor: Building Strong Warehousing Operations

Following the leaders: Moving up with ‘From Source to Sold.’

Operational excellence: How purpose and technology can power performance

Myth busters: Unexpected insights on contact centers

Skinny design: Smaller is better

McKinsey Talks Operations: How the best of 2022 can power 2023

Myth busters: Unexpected insights on contact centers

Batteries included: Building and operating sustainable gigafactories

114 down, 10 million to go. The Global Lighthouse Network’s mission

Sustainable spaces for work, rest, and play: Climate resilient capital projects

Digital twins: Flying high and flexing fast

Digital twins: What could they do for your business?

Inflation fighter and value creator: Procurement’s best kept secret

Inflation fighter and value creator: Procurement’s best kept secret

The hidden value of voice conversations: Part 2 – Reaping the rewards

The hidden value of voice conversations: Part 1 – Trends and technologies

People and places: How and where to work next

How to manage the coming wave of investment in capital projects

Coca Cola: A people-led digital transformation

Reaching net zero - what will it take?

A digital path to sustainability

Smart operators: how leading companies use machine intelligence

The Fourth Industrial Revolution will be people powered

Supply Chain resilience—is there a holy grail?

McKinsey Talks Operations - Trailer